FAQ's


Who are Shoetastic? Shoetastic is a registered Irish business. Location: Clonarn, Mullagh, Kells,Co. Meath. A82 D577  Ireland Contact Details: Tel:+353 (0)46 9286584Email: info@shoetastic.ie Registered no: 384859 VAT no: IE7504442E



Is it safe to shop on your site?
Yes, Shoetastic is a secure site and is protected by an SSL (Secure Socket Layer).
This security system is provided by GEOTrust and has a valid digital certificate.
When you enter information into the system it is encoded to ensure that any personal information and payment details cannot be read by a third party.
Also, the privacy policy is in place to protect your statuatory rights. We will not allow any information you give us with third parties. It will be used only to enhance our service to you and for promotional purposes.



What payment methods can I use?
We accept the following methods of payment:
maestro

We use the Paypal payment gateway,when you are checking out you will be automatically linked to Paypal to make your payment.You do NOT need a Paypal account - just click the link 'don't have Paypal account' and enter card details as normal.

 No payment information is stored or handled in any way by Shoetastic.



What are the delivery charges and lead times?
Standard delivery to Republic of Ireland will be charged at a fixed cost of €8.50 and you should receive your goods within 10-14 working days.
Delivery to Northern Ireland and the UK will be charged at a fixed rate of €12.50 and you should receive your goods within 10-14 working days.
Delivery to Europe, USA, Canada, Australia: there is a calculator provided to give you a quotation and estimated delivery time.



What is your returns policy?

Shoetastic has a no fuss returns policy.

If you receive the shoes and you don’t like them, or they don’t match your outfit send them back, even if you just change your mind, that’s no problem!!

If you want to exchange the shoes for a different size please ensure that your preferred size is available. 
Please contact us and let us know you are returning the item,must be in the same condition as received (i.e. all packaging intact and not worn outside) within 14 days for a full refund of the price paid for them.
**We are not responsible for goods lost or damaged in transit. Please ensure that you can track the parcel by using a reliable carrier.**

Refunds are returned to the account payment was received from via Paypal service. payable to initial customer, not a third party within 30 days of item being returned to us (i.e. visa,laser,paypal accounts). It’s a great hassle free service.
If you would like to exchange for another item,we will do our very best but we are unable to guarantee that we can exchange goods, due to constantly changing stock levels and long lead times from manufacturers.


Just contact us for payment and booking options. 
Email: info@shoetastic.ie 
Phone: +353 (0)46 9286584/0871739475

Return address:
Shoetastic 
Clonarn
Mullagh
Kells
Co. Meath

A82 D577




What if the item I want is out of stock in my size, or I want a different colour?

That’s no problem, just ask and we will tell you your options.

How do I know what size to order?
It is your responsibility to know what size shoe to order, please ensure that you have measured your feet and are satisfied that you are ordering the correct size before placing your order.



There is a size guide provided to help you.